Posts Tagged #SHRM

John Oliver: Rehab, Last Week Tonight Psychology of Performance #63

Robert A. Mines, Ph.D., Chairman and Chief Psychology Officer

Thank you John Oliver and your staff for a significant public service on your show this week! Your commentary and excellent coverage of a major problem in substance use disorder and alcohol treatment will have an impact far beyond what the insurance and professional communities have been able to do.

MINES has patients who have gone out of network, received poor care, the payors have received outrageous bills, the patients are stuck with bills that can only result in medical bankruptcy and as you noted, people die in these disreputable facilities.  A major component that you pointed out is patient brokering. When people Google substance abuse/use treatment, the top 20-30 are facilities, mostly in Florida and California, or are patient brokers. Reputable facilities in the person’s community do not even make the list. Then the facilities sometimes even pay the airfare to fly the patient to their facility and if the patient does not meet medical necessity for that level of care, the facility turns them out on the street to find their own way back to the state/community they live in.

You mentioned addictionologists as a resource for finding reputable care. In addition, Employee Assistance Programs as well as managed behavioral health services (insurance) are knowledgeable and informed about substance use and alcohol treatment. They know which facilities and programs are in network with the insurance and which ones do a good job.

Evidence-based treatment supports the use of a continuum of care from outpatient, intensive outpatient, partial hospitalization, residential and detox (medical and social detox). There are medications that also contribute to sobriety and health.

These are chronic illnesses/conditions that require the patients to cope with all their lives. Learning relapse prevention and adherence skills are essential.

If you decide to delve into this national problem further in a future episode, I would be happy to consult with you and your team.

The following clip may be not suitable for some work environments:


This is a link to a pdf of an article published by the Self Insurance Institute of America on predatory treatment facilities and managed behavioral healthcare strategies for helping the patients and the payors.


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On the Road Again


In the 36 years that MINES has been providing behavioral health services and employee assistance programs, we have strived to stay connected to the communities we serve and the marketplaces that provide their benefits. We do this at the ground level by going out to conferences, giving talks, and connecting with organizations and industry leaders. This year will be no different. Please read on for an overview of the events and places MINES will be visiting and learn more about what we do and the organizations that host these events.

This year

The 2017 road map contains a bunch of stops throughout the country where MINES will be putting up shop and doing what we do best; advocating for and delivering wellness and behavioral health services.

If you are one of our many employees or companies that we serve, we would love to say hi at any of the events that we are going to that you may happen to visit. To help you find us check out the list below to see if we will be at a conference or wellness event near you.

Health Links

Health Links is a partner that we have been doing a lot with these days. This group does great wellness work with Colorado organizations helping with everything from assessing an organization’s health and safety policies, assisting with goal setting, and connecting like-minded businesses, to certifying quality employers as “Healthy Businesses”, of which MINES is one.

The event that we will be a part of this year is the Health Links Annual Event: Celebrating Colorado’s Healthiest Employers.

We will be there talking about wellness programs and employer support initiatives, as well as MINES has been nominated as the potential winner of the Health Links Innovation Award for 2017.

SHRM Events

The Society for Human Resource Management, or SHRM, is a human resources association that has national as well as state chapters. Many state chapters hold conferences that focus on employee benefits and wellness programs including medical, dental, financial, and employee assistance programs. MINES will be attending a number of these conferences over the course of the next few months. Check out which ones below, and if you happen to be a client of ours in these states and are attending please stop by to say hi!

  • Arizona SHRMAugust 29th
  • Wyoming SHRMSeptember 14th
  • Colorado SHRMSeptember 27th; Dr. Robert Mines, Founder and Chairman of MINES, will be speaking at this event as well. The topic will be Mindfulness and Stress Management for Human Resource Professionals

Health Services Coalition

Not only is this one a first for us, but September 16th marks the first ever Health Services Coalition Health Fair. Located in Southern Nevada, Health Services Coalition is a non-profit group that focuses on procuring high-quality and cost-effective healthcare services for its members. MINES will be at the fair to promote wellness services and support HSC with their important initiatives.


SIIA, or the Self-Insured Institute of America is a member-based organization that promotes and progresses the interests of organizations within the self-insured marketplace. SIIA usually hosts a national as well as international event each year, of which MINES typically attends both to talk with business leaders and top level insurance professionals in order to keep our finger on the pulse of the industry as well as discuss the future of health care benefits. It is here that MINES can help these organizations with services such as MINES’ case management services that help contain costs and reduce risk as their employees seek short and long-term care. This year’s national event will be the 37th Annual National Educational Conference and Expo and will be hosted in Phoenix, AZ. MINES will be on-site to join in on the conversation.

Dr. Mines and Dr. Dani Kimlinger, MINES’ CEO, will also be speaking at this one, this time the topic will be “Integrated Behavioral Healthcare Systems”.  Additionally, Dani will be speaking at the HR Symposium on October 5th leading up to the conference.

Staying connected

Here at MINES it is no easy task to send our team across the country and away from their life-saving duties. However, it is critical that we attend these events and meet the people that are talking about healthcare and seeking benefits for their employees and members. Not only are these events excellent forums to share our services with people searching for the best benefits but it allows us to talk to communities across the country and join the healthcare and employee benefits conversation on the ground level. Talking with people and organizations about their needs is the only real way to truly assess what peoples pain points are and for companies like MINES to further refine our services to maximize the positive impact they have on the lives that we serve every day.

We’ll keep you posted

As we said, we hope to meet new people and organizations but we also love seeing familiar faces. If you find yourself at any of these events please stop by and say hi. We will be giving out more detailed information about these events and what booths and locations you can find us at as the event dates draw closer. To stay on top of it all you can follow us through the following channels.

Right here on MINESBlog: If something big happens at MINES you can bet that we are going to blog about it on MINESBlog. Subscribe (if you aren’t already) to be notified anytime we post. That way you won’t miss any of the helpful, fun, or (hopefully) insightful posts we put up every month!

Twitter: You can always find out what we’re up to through Twitter. Just follow @Mines_BH to receive updates on events, special initiatives, and wellness and behavioral health related news from MINES.

See you soon!


To Your Wellbeing,

The MINES Team

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Psychology of Performance #62: Veteran’s Mental Health, Memorial Day and President Trump’s Stigmatization During Mental Health Month*

*This blog has nothing to do with party affiliation, it is about leadership, modeling, and stigma and its consequences.

President Trump has made stigmatizing comments related to mental health during Mental Health Awareness month (May 2017). This is unacceptable leadership behavior on many levels. As the Commander-In-Chief of our armed forces, he has now sent a message to our active duty personnel and veterans that it is ok to call people “nut jobs” and other derogatory names related to mental illness, psychological stress, and behavioral problems. The irresponsible nature of this during Mental Health Awareness Month, and right before Memorial Day when we honor those who have served our country, now sends a message to our active duty personnel and veterans that they should not seek help or they will suffer social or job-related consequences.

Why is this a problem?

You may be wondering why am I making an issue of this? The US Department of Veterans Affairs has the following quick facts (not fake news, just the facts).

  • In 2011, more than 1.3 million Veterans received specialized mental health treatment from VA for mental health related issues.
  • The Rand Center for Military Health Policy Research, Invisible Wounds of War, 2008 noted that of the 1.7 million veterans who served in Iraq and Afghanistan, 300,000 (20%) suffer from post-traumatic stress disorder or major depression.
  • The American Psychological Association has identified the critical need for mental health professionals trained to treat post-traumatic stress disorder and traumatic brain injury. Please review this commentary.

The commentary goes on to note:

  • suicide rates are increasing for returning service members;
  • unemployment rates for veterans outpaces the civilian rate;
  • brain injuries are linked to PTSD;
  • female veterans are particularly likely to suffer from mental health issues related to “military sexual trauma” (20%);
  • many in need (about 60-70%) do not seek help;
  • stigma associated with mental illness in military communities; and
  • long term consequences of unaddressed mental health needs.


Leadership and Stigma

It is well established in the psychological literature that social learning through the modeling by others has an impact on subsequent learning and behavior. When President Trump engages in direct insults to people while using derogatory mental health terms, his subordinates, employees, constituency, and his military receive the message that he is modelling that implies that having a mental illness (caused by serving our country) or stress (caused by serving our country) means you are less of a person, not competent to work, is something to be ashamed of, and should be kept a secret. Furthermore, it gives others permission to act in a similar manner further pushing those who are concerned about seeking help away and reinforces the stigma in the military and in society. Finally, his comments about grabbing women’s genitalia that came to public awareness while he was a presidential candidate further erode female military personnel’s safety in their own units when twenty percent (20%) have already experienced “military sexual trauma”.

Psychology of Performance

Employees’ performance can be negatively impacted by “bullying behavior”, or demeaning comments about their illnesses. It is exacerbated when leadership models this behavior because then it becomes acceptable with no organizational accountability. The consequences are lowered productivity, increased absenteeism, presenteeism, and increased medical costs. The cost of untreated mental illness to employers, families, and society is significant. President Trump’s behavior as a leader in this area is concerning and needs to stop.

Memorial Day

This Memorial Day, I ask you to remember those who served and honor those who are still alive by letting them know the pain and suffering they experienced can be healed if they have such symptoms. They deserve our support, compassion, and gratitude. There are many resources available to them, encourage them to use them. Finally, stand up to those such as our President and Commander-In-Chief who model unskilful and unwholesome behavior.


Have a day filled with loving kindness and compassion!


Robert A. Mines, Ph.D., Chairman and Psychologist

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