Psychology of Performance – 40: Management of Chronic Illness

The expectations and beliefs we have about receiving a diagnosis of a chronic illness such as diabetes, heart problems, asthma, liver disease, addictions, depression, and so forth have a direct impact on how we manage that illness.  The beliefs may vary from “that’s not fair,” to “this is too much to handle,” to “I don’t have to check my blood today for diabetes sugar levels, I can get by,” or “I can have one drink or one deep fried snickers bar.” These beliefs are directly tied to how well a person follows their medical plan and how far they may fall when not adhering, otherwise known as relapsing.

I had the privilege and honor of facilitating a discussion group for Adult Type I diabetics. Some of them had been managing their diabetes for over 50 years. One member said, “I am so tired of shots and blood tests 4-5 times a day, I just don’t care anymore.” The member went on to say that her sugar levels were elevated on her A1C tests, were rising, and she was resigned.  This is a good example of a subtle, yet eventually serious, psychological impact issue related to her health and wellbeing.

If you or a loved one is diagnosed with a chronic illness, please pay attention to how they think about their illness as the psychological consequences, as well as the health and final consequences, can be overwhelming if they are not managed well. Depression and anxiety negatively affect health outcomes in most chronic illnesses.  A qualified mental health professional can be a very useful resource under these circumstances.

Exchange love and happiness with all those you meet today,

Robert A. Mines, Ph.D.,
CEO and Psychologist

Understanding Your Personality Type

“When they discover the center of the universe, a lot of people will be disappointed to discover they are not it.” – Bernard Bailey

In the workplace there are tasks and then there are people; research has shown that people are different. In fact, 75% of people are different from you in their personality types and leadership styles. The challenge is not in completing tasks, it lies in understanding how our personality types work or don’t work together. In our careers and personal lives, it is the people, not the tasks that will challenge us the most. As we develop in our careers, those that seek out the tools and opportunities to increase self-awareness in order to work better with others, are the ones that are progressing. Once you become aware of your own personality type, behavior, and style you can begin to understand how others perceive your words and actions.

As an exercise toward this goal, I recommend completing the Enneagram Personality Test. However, you should read this background about the Enneagram first. There are several recognized batteries for personality and none are perfect, but the Enneagram is highly recognized. Remember, that this test, like any test, is only a snapshot.

Once completed, you may view your personal results. The information may help you develop your style, which in turn may help better equip you as you evolve within your organization.

Ian Holtz,
Manager, Business Development

Psychology of Performance – 39: Legalization of Marijuana

The states that passed legalization of marijuana in all probability made a good decision for all the well known reasons such as quality control, lowering prison costs (half of our world highest inmate population are in for drug possession charges), increased tax revenue, and squeezing out organized crime in this area. The epidemiology incidence of people who use marijuana for self medication or recreation is not going to go up or down. They are using it regardless, similar to alcohol during prohibition. What does this have to do with the psychology of performance?

The evidence is clear that individuals do not perform most tasks or think clearly when impaired. Employers already have the right to drug test their employees and are required by law to provide a safe work environment. Just because alcohol has been legal does not mean that employees are entitled to drink at work or come to work under the influence of alcohol. The precedents are already in place and should also apply to marijuana. The rest of the story for marijuana users is that even recreational use will show up for a month in random or “for cause” drug testing. So until impairment levels can be defined by the enforcement side of these laws, it would be prudent for those individuals inclined to use marijuana to continue to refrain from such usage. Bottom line, both alcohol and marijuana will impair performance despite stories such as the one in the movie “Flight.”

Remember to exchange love and happiness with everyone you meet.

Robert A. Mines, Ph.D.,
CEO, and Psychologist

Drug Abuse Prevention

I recently attended an annual dinner/forum for a local non-profit group which focused on Drug Abuse Prevention. We’ve all heard, or experienced first-hand, the devastating effects of drug abuse on family, employment, education, and just about every other facet of human life. What we don’t always hear about are the amazing efforts by some making an incredible impact on prevention. By taking small steps to identify risk factors, especially for our youth, we can have a tremendous impact. At the forum, one of the panelists made a great point about how parents and doctors don’t ask the difficult questions, and often times because they are afraid of the answer, or maybe they are suffering themselves. Why do our doctors have no problem asking us about our diets and suggesting cholesterol screenings, but very seldom ask us a simple question like, “How are you feeling emotionally?” or, “Does your child seem to be fitting in, and participating in a healthy way?” When we look at diabetes and heart disease compared to major depression or substance abuse disorders only a small fraction of those suffering from behavioral disorders are actually being diagnosed and treated compared with their medical counterparts.

As the prescription drug epidemic continues to rise we need to do more in the area of prevention. Here are some wonderful resources for prescription drug abuse prevention from our friends at Peer Assistance Services:

http://www.peerassistanceservices.org/prescription/drugabuse_materials.php

Ian Holtz,
Manager, Business Development

Psychology of Performance – 35: Attachment to the Status Quo

In over 35 years of working with people on making change, improving their performance, and living more fully it is still interesting to me how many people persist in doing the same self-defeating actions over and over despite saying they want to improve, grow, or change for the better (whatever that means). So the following are four questions worth asking yourself if you want to improve your performance in some area of your life.

1. Situation Questions – Tell me about your life? How is it working now?
2. Problem Questions – Can we be specific about what is not working? Are you concerned about your current quality of performance?
3. Implication Questions – What happens if you don’t do something different?
4. Need-Payoff Questions – If you act and it improves – how does that impact your life?

Take time to reflect on these questions, write down your answers, and be curious about where this may take you. If you find yourself resisting the questions or process, look more deeply into that instead.

It’s up to you….as they say “no one can do your push-ups for you.”

Exchange love and happiness with everyone you meet today.

Bob
Robert A. Mines, Ph.D.
CEO & Psychologist

Psychology of Performance – 34: Spark!

The book, Spark, by John J. Ratey, M.D. is the holy grail of research applications related to the interaction of exercise, neuroplasticity, and performance. The information on brain chemistry changes in the areas of learning, addictions, anxiety, depression, women’s issues, ADHD, and aging is priceless. The essence of the book is that the data indicated the brain is able to create new neuronal connections, grow new nerve cells throughout life, manage major psychological conditions, pain conditions, and learning is significantly enhanced through exercise. Ratey stated that “exercise is the single most powerful tool you have to optimize your brain function”- based on hundreds of research studies (p.245). Ratey suggested that the more fit you get (regardless of where you start), the “ more resilient your brain becomes and the better it functions both cognitively and psychologically. If you get your body in shape, your mind will follow” (p. 247).

How much is enough? Ratey stated that walking is enough. Low-intensity exercise is at 55 to 65% of maximum heart rate, moderate is 65-75% and high intensity is 75-90%. “The process of getting fit is all about building up your aerobic base” (p.251). Ratey goes on to discuss the role of strength training and flexibility as important elements of optimizing your brain chemistry and hormone levels.

What does this have to do with optimizing your performance at work and in all areas of your life? Everything! Get started today and stick with it.

Have a day filled with optimal brain chemistry,

Robert A. Mines, Ph.D.
CEO & Psychologist

Psychology of Performance – 17 Mirror Neurons

In his book The Mindful Therapist, Dr. Dan Siegel discusses the role of mirror neurons in actions that have a perceived intention behind them. He stated that the mirror neurons function as a bridge between sensory input and motor output that allows us to mirror the behavior we see someone else enact (p.36).  Practically this means that when we see someone drinking from a glass, the mirror neurons become activated (firing off electrical currents called an action potential). If we were to drink from the same glass, the same specific neurons that fired when we saw someone else drinking also become activated. Dr. Siegel said “We see a behavior and get ready to imitate it,” (p.36).

The implications of this line of research are significant for performance. For example, if you watch a movie with alcohol being consumed and you are in recovery, now you have internal neuronal firing similar to drinking the alcohol yourself. Now you have to override the neuronal firing with “white-knuckling it,” or better yet with mindful awareness, or you will increase your probabilities of a relapse.

The upside of this research is that seeing others perform a behavior successfully – mentally rehearsing the image – would theoretically strengthen the neuronal firing and increase the probabilities that you will execute the behavior successfully. This concept is foundational to performance coaching. As coaches, therapists, and bosses we need to think about our current training techniques and how they incorporate watching, rehearsing, and doing as part of the sequence.

Have a day filled with Mindfulness,

Robert A. Mines, Ph.D.

CEO & Psychologist

MINES and Associates

Welcome to our Family

A couple of weeks ago, I had a new addition to my family!

Alexander, a domestic long-hair was adopted from the Humane Society of Boulder Valley. They are currently in the process of trying to save 1,000 pets before October 31^st.

If you want to help, please check out their tips to get you started. To help immediately, text PETS to 50555 to donate $10 to the Humane Society.

If you haven’t caught the news, Boulder is currently experiencing a rash of wildfires and the Humane Society has been trying to rescue animals that have been trapped in this terrible event.  Individuals wanting to help out in this effort are urged to make donations such as clothing, furniture and pet supplies to the Humane Society between now and September 16th when they will be letting victims of the fire pick up donations.

We applaud all of those courageously fighting the fires in Boulder, CO, and wish to thank the Humane Society for their dedication and effort in helping these lost, domesticated animals.

Ryan

Supervisor, Marketing

Psychology of Performance – 16 Accountability and Authority

In our consulting through BizPsych (www.BizPsych.com), organizations ask us to assess and intervene with vertical relationship conflicts as well as  cross-departmental conflicts on a regular basis. These conflicts are often rooted in unclear accountability and authority for the C-level, vice-presidents, managers, supervisors and front line producers. This creates significant performance and execution problems throughout the organization.

Elliot Jacques, in his numerous publications defined accountability and authority for management at all levels. Accountability and authority establishes where people stand with each other.  They determine who is able to say what to whom, and who under given circumstances must say what to whom.  They establish who can tell who to do what, especially, in the managerial hierarchy, if one person is being held accountable for what another person does or for the results of what the other person does.

Accountability and authority define the behaviors that are appropriate and necessary in the vertical relationships between managers and their subordinates, and in the horizontal, cross-functional relationships between people.  The vertical relationships are the means by which the work that needs to get done is assigned, resourced, and evaluated; cross-functional relationships are the means by which the flow of work across functions gets processed and improved through time.

He noted that it is absolutely imperative that organizational leaders be clear not only about their own decision-making accountability, but they must also make it equally clear for each and every manager below them in the organization.  All of these managers must also meet regularly in two-way discussions about major issues with their immediate subordinates, in order to get their help in making decisions for which the manager alone must be accountable.  In discussions between managers and subordinates, it is always the manager that is ultimately accountable for decisions.  Even when the subordinate has more knowledge than his or her manager on a given matter and tells the manager what he or she thinks should be done; if the manager accepts the subordinate’s view then it becomes the manager’s decision. There will be times in an organization’s growth or life span when a manager may have multiple roles/levels that they are accountable for. The manager may be a manager, a supervisor and a front line producer on a given day if the department or work group is small enough or does not have the resources to accommodate separate levels and roles. This is a situation referred to as “down in the weeds”, “wearing many hats”, or “collapsed strata (time span).” This is not ideal; however, at times it may be the best we can do.

How does your organization define accountability and authority at each role? What impact has the clarity or lack of clarity had on your organizations effectiveness and performance?

Have a day filled with equanimity,

Robert A. Mines, Ph.D.

CEO & Psychologist

Mines and Associates

Psychology of Performance – 15 Business Unit Effectiveness, Management and Leadership

How effective are your various business units?

What are your performance indicators?

Do each of your employees get held accountable for the results or just the managers?

All businesses and organizations get to address these questions and do their best to implement solutions depending on the answers. Elliot Jacques and Stephen Clement wrote an especially helpful book, Executive Leadership, which addresses these questions and many more. This posting will address a few of the many nuggets in their book.

One of the recurring BizPsych questions we get to answer and intervene on relates to individual differences in performance.  Jacques and Clement argue that role theory accounts for performance more than individual differences such as personality. They add that people perform to their role in very predictable ways. There is a significant amount of social psychology research to support this. Yet in many businesses, individual personality characteristics are looked at for explanatory hypotheses related to performance over clarity of role. Role clarity for a manager – from Jacques and Clements point of view – would include an adequate organizational design, an assumption that the manager has the knowledge, skills, commitment, values of the organization, and cognitive complexity to do the functions of the role. In the role of manager they would  have formal accountability for results and authority to allocate resources including staff, budget, and decision capability related to the complexity of the  tasks in their role. In addition, they have the interpersonal skills to develop a team of people who think they add value as a manager and are enthusiastic about accomplishing the goals of the business unit. The role clarity for a manager includes organizational support to veto an appointment (their manager has the authority to fire the employee if no other suitable position can be found), decide task assignment, decide personal effectiveness and merit awards, and decide to initiate removal from a role.

If the above conditions are satisfied, Jacques and Clements would predict a higher performance level from that business unit versus those that have role confusion. In our BizPsych division we encounter organization after organization that are addressing these topics in their design. If it comes to dealing with human performance, we are all in continuous recalibration mode.

Have a day filled with loving kindness,

Robert A. Mines, Ph.D.

CEO & Psychologist